Communicative skills & competences

This group should include both specific language skills, for example, the ones that you have improved or acquired during your stay, and communicative skills, that are for example related to the cultural and labour context of the particular country.

Pay special attention to the communicative contexts: formal language, informal, courtesies, customs...

Writing/reading skills and competences

Skills & Competences	Task/Living Experience/Job Experience
Thinking through in advance what I want to communicate Gathering, analysing and arranging data in a logical sequence Developing my argument in a logical way. Briefly summarising the content. Adopting my writing style for different audiences. Avoiding jargon Being clear and concise. Clarify your thoughts and the purpose of your communication before you start writing. Identify the key points, facts and themes Compose a strong introduction and ending. Writing in a style appropriate to the audience	Completing job-related documentation Organizing a presentation Dealing with the public through written communication Answering e-mails for my company Writing motivation letters to get a job Writing for the student newspaper Writing a report for a course placement Writing Essays, dissertations, project reports Being Secretary of students society Publicising materials for a charity Writing Letter to raise sponsorship for an event Researching for coursework in the library Finding out about different careers through work shadowing Reading how to satisfy the customers' needs Reading emails Inventorying of books, documents Translating texts Proofreading & editing documents Preparing brochures, memos

Skills & Competences

Task/Living Experience/Job Experience

Thinking through in advance what I want to communicate
Gathering, analysing and arranging data in a logical sequence
Developing my argument in a logical way.
Briefly summarising the content.
Adopting my writing style for different audiences.
Avoiding jargon
Being clear and concise.
Clarify your thoughts and the purpose of your communication before you start writing.
Identify the key points, facts and themes
Compose a strong introduction and ending.
Writing in a style appropriate to the audience

Completing job-related documentation
Organizing a presentation
Dealing with the public through written communication
Answering e-mails for my company
Writing motivation letters to get a job
Writing for the student newspaper
Writing a report for a course placement
Writing Essays, dissertations, project reports
Being Secretary of students society
Publicising materials for a charity
Writing Letter to raise sponsorship for an event
Researching for coursework in the library
Finding out about different careers through work shadowing
Reading how to satisfy the customers' needs
Reading emails
Inventorying of books, documents
Translating texts
Proofreading & editing documents
Preparing brochures, memos

Verbal communication skills and competences

Skills & Competences	Task/Living Experience/Job Experience
Accurately hearing what people are saying. Being able to clarify and summarise what they want to communicate Helping others to define their problems. Making a speech in front of an audience Speaking with confidence Thinking through in advance what I want to say Thinking up an interesting way to put across my message, Structuring my presentation Using audio-visual aids effectively Communicating effectively in a team Asking for help when needed Using helpful and active listening Expressing interest in what people are saying and not interrupting them. Summarising and bringing new interpretations to the speaker’s words. Showing that I am listening carefully and checking if I am understanding correctly Encouraging the speaker to elaborate and to define their problems. Giving positive feedback to someone Giving constructive criticism Being direct and honest. PERSUADING AND NEGOCIATING Being able to convince others, Discussing and reaching agreement that is agreeable to both sides Putting my points across in a reasoned and logic way. Emphasising the positive aspects of my argument. Understanding the needs of the person you I am dealing with. Handling objections to my arguments. Making concessions to reach agreement. Using tact and diplomacy Show tact to those you disagree with. Being clear and concise.	Public speaking or debating Attending and participating in Seminars Working as a receptionist Marketing research In jobs interviewing Working as a waiter or barmaid Answering customers' phone calls Keeping business calls to the point. Redirect callers to relevant contact persons. Helping the student telephone counselling service Doing course presentations Being a student radio presenter Leading brainstorming sessions Attending lectures Joining a campus drama group. Arguing my case in a seminar Getting club members to turn up for events Fund-raising for a local charity Negotiating the rent with your landlord Negotiating the late handing in of essays Staff-student liaison committee Resolving an argument between partners/students Attending a School exchange programme Living with a _______-speaking family. Temporary work as hotel receptionist in_____________ Communicating with foreign contractors

Skills & Competences

Task/Living Experience/Job Experience

Accurately hearing what people are saying.
Being able to clarify and summarise what they want to communicate
Helping others to define their problems.
Making a speech in front of an audience
Speaking with confidence
Thinking through in advance what I want to say
Thinking up an interesting way to put across my message,
Structuring my presentation
Using audio-visual aids effectively
Communicating effectively in a team
Asking for help when needed
Using helpful and active listening
Expressing interest in what people are saying and not interrupting them.
Summarising and bringing new interpretations to the speaker’s words.
Showing that I am listening carefully and checking if I am understanding correctly
Encouraging the speaker to elaborate and to define their problems.
Giving positive feedback to someone
Giving constructive criticism
Being direct and honest.

PERSUADING AND NEGOCIATING

Being able to convince others,
Discussing and reaching agreement that is agreeable to both sides
Putting my points across in a reasoned and logic way.
Emphasising the positive aspects of my argument.
Understanding the needs of the person you I am dealing with.
Handling objections to my arguments.
Making concessions to reach agreement.
Using tact and diplomacy
Show tact to those you disagree with.
Being clear and concise.

Public speaking or debating
Attending and participating in Seminars
Working as a receptionist
Marketing research
In jobs interviewing
Working as a waiter or barmaid
Answering customers' phone calls
Keeping business calls to the point.
Redirect callers to relevant contact persons.
Helping the student telephone counselling service
Doing course presentations
Being a student radio presenter
Leading brainstorming sessions
Attending lectures
Joining a campus drama group.
Arguing my case in a seminar
Getting club members to turn up for events
Fund-raising for a local charity
Negotiating the rent with your landlord
Negotiating the late handing in of essays
Staff-student liaison committee
Resolving an argument between partners/students
Attending a School exchange programme
Living with a _______-speaking family.
Temporary work as hotel receptionist in_____________
Communicating with foreign contractors

Analytical thinking

Interpreting schematic diagrams and flowcharts
Gathering information systematically to establish facts & principles.
Evaluating options based on logic & fact & presents solutions
Clarifying the nature of a problem before deciding what action to take
Collecting, collating, classifying and summarising data.
Being able to use results effectively using text/graphs/tables/pictures.
Finding where the required information is available.
Gathering information systematically.
Formulating questions.
Being able to condense information/produce summary notes
gathering material for essays;
comparing sources of information and selecting from them to support an argument;
using databases to search for material; researching for a project.

Nonverbal communication

Making effective use of body language, dress, conduct, speech.
Being sensitive to the other person's body language as well as what they say
Smiling and nodding your head from time to time.
face the person with an open, attentive posture and maintain good eye contact
Be aware of any prejudices or misconceptions you or the speaker may have.
Vary the tone, pace and volume to enhance the communication and encourage questions
Assessing personality types
Analyzing audiences
Empathy
Being open to the ideas of others and sensitive to their values and feelings
Trying to see things from the other person's perspective
Listening from other person's point of view and reflecting their meaning
Being prepared to disclose my own feelings and beliefs to encourage others to do the same